Electricity Supply Instructions Manual (First Edition (First Edition----2010) 2010) 2010) Punjab State Power Corpn ltd

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Electricity Supply Instructions Manual

(First Edition (First Edition----2010) 2010) 2010)
Punjab State Power Corporation Limited, Punjab State Power Corporation Limited,
Head Office, Patiala
4.1.2011
INDEX
Electricity Supply Instructions Manual
(SECTION-I)
PRELIMINARY
Instn.
No.
Description Page no.
1. Short Title 1
2. Definitions 1
(SECTION-II)
RELEASE OF ELECTRIC CONNECTIONS
3. Application for supply of electricity 3
4. Application for supply of electricity for loads exceeding 500 KVA 8
5 Application for Providing Public Street Lighting 10
6. Connected Load – Change Over Switch 11
7. Installation of Air/Water Pollution Control Equipment 12
8. Electric Connections for Temporary Supply of Electricity 14
9. Supply Voltage & Transformer Capacity 14
10. Voltage Variation Limits 16
11. Initial Security, Security (Consumption) & Security (Meter) 16
12. Posting of Application in Service Register & Maintaining Separate Seniority
Lists
17
13. Priority Categories of Electric Connections 18
14. Preparation and Sanction of Estimates 24
15. Service Connection Charges-Service Line 25
16. Sanction of Load/Contract Demand 26
17. Acceptance of Application and Issuing of Demand Notice. 27
18. Compliance of Demand Notice and Verification of Test Report 29
19. Independent 11kv Feeder For Continuous Process Industry/essential services 30
20. Service Connection order and allotting of Account No. 31
21. Measurement of Service Lines. 31
22. Time Limits for Grant of Connection. 31
23. Disposal of Pending Applications. 32
24. Apprising Applicants about the Status of the Applications. 32
25. Recording of Consumer Cases-Custody of A&A Forms 32
26. Availing of full sanctioned load / demand at the time of release of connection in
phases –billing thereof:
34
27. Extension/ Reduction in load/Demand 35
28. Change of mode of supply from 400 volts to 11 KV and vice versa 37
29. Splitting / Shifting of connections. 37
30. Change of Name / Title 38
31. Reconnection of a Service Line. 39
32. Change of Industry / Misuse of AP Connections 40
33. Connected Load Register Form CS-15- Directions for use thereof 40
34. Release of Industrial connections Sponsored by Udyog Sahayak 41
35. Clubbing of more than one Connection in the same premises 41
36. Supply of electricity to residential colonies, shopping malls / building
complexes, industrial estates approved by the State Govt. / PUDA & cooperative
group housing societies / employers
42
37. Release of Power Connections to industrial units being set up in Rural Focal
Points.
47
38. Release of Connections from 24Hrs Urban Pattern Supply feeders for villages. 47
39. Recovery of Supervision / Departmental / Establishment Charges 49
40 Shifting / Removal of Electric Lines /Poles 49
41. System Improvement Schemes – Reduction of T&D Losses 50
(SECTION-III)
ENERGY METER & METER RENTALS
51. Providing Metering Equipment 52
52. Site for Installation of Meter 56
53. Sealing of Meters etc. 56
54. Resealing of Meters etc. 58
55. Replacement of Meter/Metering Equipment 59
56. Consumer's Responsibility for Loss or Damage of Meter. 59
57. Follow Up for Damaged or burnt meter. 59
58. Accuracy of the meters. 60
59. Checking the Accuracy of Meters/ Adjustment of Accounts 61
60. Installation and maintenance of meter supplied by the consumer. 61 (SECTION-IV)
GENERAL CONDITIONS OF TARIFF
& SCHEDULES OF TARIFF AND LEVY OF ED & OCTROI
71. General Conditions of Tariff & Schedules of Tariff 63
72. Monthly Service Rentals and Equipment Charges for old Connections 63
73. Levy of Electricity Duty 64
74. Levy of Octroi on Consumption of Electricity 65
75 Revision 65
76. Adjustment of late Payment Surcharge 65
77. Credit Towards Non replacement of Lamps for Public Lighting 65
78. Schedule of Street Lighting Supply-Line Maintenance and lamp Renewal
Charges
66
--- Appendix to Section-IV 68
(SECTION-V)
METER READING AND BILLING OF ENERGY SOLD

81. Meter Reading 87
82. Electricity Bills 88
83. Internet payment system 88
84. Spot Billing - working instructions regarding Spot Billing of DS & NRS
consumers by Spot Billing Machines (SBMs) and Spot Collection thereof from
consumers
91
85 Checking under billing of high-end consumers Instructions for operating 97
86 Introduction of input Advices, Payment Records & Output ledgers for LS/BS/RT
Billing
97
87. Instructions for operating bill payment machines by concerned Divisions/Sub
Divisions
99
(SECTION-VI)
RECOVERY OF UNPAID DUES FROM DEFAULTING CONSUMERS
91. Disconnection for non payment of electricity charges 105
92. Recovery of Arrears from Defaulting Consumers 105
93. Payment of Arrears not originally billed 107
94. The Power to write off surcharge 108
95. Power to Sanction Dismantlement of service lines 108
(SECTION-VII)
UNAUTHORIZED USE/ THEFT OF ELECTRICITY
101. Unauthorized Use of Electricity and Theft of Electricity 109
102. Guidelines for prevention of Theft of Electricity & Unauthorized use of
Electricity
113
103. Recording of Cases of Theft of Electricity / Unauthorized Use of Electricity 118
104. Checking of Connections 118
-- Annexure to Section-VII 121
(SECTION-VIII)
DISPUTE SETTLEMENT, REVIEW/APPEAL AGAINST
SUPPLEMENTARY ASSESSMENT/BILLS
111. Consumer Complaint Handling Procedure – Constitution of Dispute Settlement
Committees
126
112. Forum for Redressal of Grievances of the Consumers 129
113. Redressal of Grievances by Ombudsman 132
114. Interest on Refund/Recoverable amount 133
115. Constitution of Sr.Xen Level Farmer's Committee for Monitoring supply to
tubewells
134
(SECTION-IX)
INSTALLATION OF STANDBY GEN. SETS, CAPTIVE POWER
PLANTS AND CO-GENERATION / NRSE PLANTS

121. Installation of Standby DG/TG Sets 135
122. Co-Generation Plants. 136
123. New & Renewable Sources of Energy (NRSE) Plants 137
124. Captive Power Plants (CPP) 139
125. Other General Conditions 142
(SECTION-X)
PEAK LOAD HOURS RESTRICTIONS – LEVY OF PEAK LOAD
EXEMPTION CHARGES
131. Exemption from Peak Load Hours Restrictions- Levy of Peak Load
Exemption Charges
144
132. Penalty for non-compliance of Peak Load Hours Restriction. 146
133. Failure of Supply & Intimation of Shut Down 148 (SECTION-XI)
MISCELLANEOUS REGULATION
141. Supply of Electricity to PSPCL Employees for Residential Purpose 149
142. Billing and Record of Energy Consumed in PSPCL/PSTCL Offices/Works 149
143. Electricity Concession to PSPCL/ PSTCL employees 150
144. Procedure for granting free electricity for domestic supply to SC / BPL
consumers for loads up to 1000 Watts.
152
145. Submission of a copy of judgement of a court to the legal advisor 153
146. Energy Audit for industrial units having loads exceeding 500 KW 153
147. Hiring of PSPCL Poles for laying cable TV net work 154
148. Manner of Delivery of Notice, order or Document. 155
-- Appendix-I (Schedule of General Charges/Schedule of Service connection
charges.
156
-- Appendix-II (List of Forms/Annexures) 164

ABBREVIATIONS
Act Electricity Act, 2003
A&A form Application and Agreement Form
AAE Additional Assistant Engineer
AE Assistant Engineer
AEE Assistant Executive Engineer
AO Accounts Officer
AP Agriculture Power
ARA Assistant Revenue Accountant
ASE Additional Superintending Engineer
BIFR Board for Industrial and Financial Reconstruction
BS Bulk Supply
CA Chief Auditor
CAO Chief Accounts Officer
CD Contract Demand
CE Chief Engineer
CEI Chief Electrical Inspector
CL Connected Load
COS Condition of Supply
CT Current Transformer
DG Diesel Generator
DS Domestic Supply
DSC Dispute Settlement Committee
Dy.CE Deputy Chief Engineer
EHT Extra High Tension (66,132 and 220 KV)
IERules The Indian Electricity Rules, 1956
Er-in-C Engineer-in-Chief
FCI Food Corporation of India
GM General Manager
HP Horse Power
HT High Tension (11 - 33 KV)
JE Junior Engineer
kV Kilovolt
kVA Kilovolt Ampere
kVAh Kilovolt Ampere Hour
kW Kilowatt
kWh Kilowatt Hour (Unit of electricity)
LD Local Distribution
LS Large Supply
LT Low Tension( 230 volts)
ME Metering Equipment
MCB Meter Cup Board
MCO Meter Change Order
MDI Maximum Demand Indicator
ME Lab Metering Equipment Laboratory
MMC Monthly Minimum Charges
MMTS Mobile Meter Testing Squad
MS Medium Supply
MSR Meter Sealing Register
MTC Meter Terminal Cover
MW Mega Watt.
NOC No Objection Certificate
NRS Non residential Supply
PDCO Permanent Disconnection Order.
PP&R Power Purchase & Regulations PPCB Punjab Pollution Control Board
PSPCL Punjab State Power Corporation Limited
PSTCL Punjab State Transmission Corporation Limited
PSIEC Punjab State Industrial and Export Corporation.
PSTC Punjab State Tube well Corporation
PSERC Punjab State Electricity Regulatory Commission
PT Potential Transformer.
PUDA Punjab Urban Development Authority
RA Revenue Accountant
RT Railway Traction
SCO Service Connection Order
SE Superintending Engineer
SL Street Light
SOP Sale of Power
SP Small Power Industrial
Reg. Regulations
Sr.Xen Senior Executive Engineer
TDCO Temporary Disconnection Order
TG Turbo Generator
TR Test Report
UDC Upper Division Clerk
XEN Executive Engineer 1
Find Electricity Supply Instructions Manual at:
http://210.212.43.162/pdf/instruction_manual.pdf