PSPCL opens customer care centre in Patiala
Plans 47 centres to facilitate power consumers
Tribune News Service

Patiala, November 23
With a view to facilitating power consumers in the state, Punjab State Power Corporation Limited (PSPCL) is in the process of setting up as many as 47 customer care centres at an estimated cost of Rs 300 crore.

Stating this after inaugurating one such centre at Model Town, here, KD Chaudhri, CMD, PSPCL, said work for setting up such centres at other places was in full swing. The centres would take care of the issuance of new connections, extension in the sanctioned load, change of name, change of meter and other works.

Chaudhri said, “Today, we have started the sixth customer care centre. At present, such centres are already operational in Ludhiana, Jalandhar, Amritsar, Mohali and Bathinda. The total cost of this project is Rs 300 crore. It will immensely benefit the power consumers”.

He further said the centre at Patiala would cater to more than one lakh consumers of the city.

Chaudhri said the centres, equipped with modern gadgets, had been connected to the data centre for providing efficient and effective services to consumers. “Once all centres become operational, they would be inter-connected and would allow the consumers to remit their electricity bills from anywhere in the state. Consumers would also be able to access their account details online,” he added.

Chaudhri also said the centres would mainly be working on the concept of single window system so that the customers did not have to visit different offices for their power related works. “The consumers would also be able to send their complaints online or through the interactive voice recording system. Another project costing Rs 1,400 crore is in the offing wherein all overloaded transformers and feeders would be relieved and new grid stations will be constructed to ensure uninterrupted power supply,” he said.