State power corpn forms grievance cells
Umesh Dewan/TNS

Patiala, January 18
The Punjab State Power Corporation Limited (PSPCL) has constituted cells for redressing complaints of its power consumers, including NRIs.

Making an announcement in this regard, the Chairman-cum-Managing Director of PSPCL, KD Chaudhri, said all distribution officers should listen to consumer grievances and ensure prompt resolution in areas that fall within their jurisdiction.

“The corporation already has a system of checking such complaints through enforcement, technical audit and vigilance organisations. Through the cell, we will provide prompt services and end red tapism. Cells are headed by different officers, constituted at all five zones north, south, central, west and border zone,” he said.

Chaudhri said consumers could contact the officers for the registration of complaints, particularly those that have not been addressed by other offices of the corporation.

He said the officers had been instructed to resolve the grievances by contacting the offices concerned and seek intervention of higher officers, wherever required.

“Similarly, a cell for NRI consumers has also been constituted in the office of the Chief Engineer/commercial, PSPCL. senior executive engineer/sales-IV, KD Bhalla, has been directed to look after grievances of the NRI consumers and resolve them,” he said.