PSEB Engineers oppose extension of faulty billing system
Vinod Kumar Gupta, 12-Sep-2012 .

PSEB Engineers oppose extension of faulty billing system
Wednesday September 12, 2012
Patiala
PSEB Engineers’ Association has condemned the working of SPANCO and demand not to extend new failed billing system to 47 towns of Punjab .
The faulty billing system has already causing huge revenue loss to PSPCL and immense hardships to the consumers at Patiala & Mohali.
It may be mentioned that erstwhile Punjab State Electricity Board had awarded Rs 350 Cr. ERP project to SPANCO during June, 2010 for providing on line services to the consumers in 47 towns having population more than 30,000 covering the ERP solution for the business processes related to the distribution works.
At the time of tendering, SPANCO has teaming arrangement with ACCENTURE the software company which has now walked out of project due to payment problems .
The Association alleged that although SPANCO is the system integrator but the company on its own does not have any experience of handling billing related software especially in the distribution business. The project is experiencing problems from the very beginning mainly due to impractical and over ambitious planning on the part of the team handling the project and inadequacy of trained manpower.
SPANCO tried to fix the problems at their own with untrained manpower resulting in more errors. Besides billing related problems, the new billing, system is causing revenue loss worth crore of rupees to PSPCL due to wrong billing, delay in billing and wrong processes due to negligence of the company.
Association demands that the project should immediately be handed over to a group of expert engineers from the distribution, billing and IT fields who can steer it successfully on the ground with the help of Accenture who should be roped in to save revenue loss and not to extend this in other towns till the software is fully stabilised